Controlling The Noise Levels In Your Busy Call Centre

When your business operates a busy call centre, its noise levels can get too much to handle if you are not careful. You will want to do everything possible to reduce the noise levels, making it easier for your employees to do their jobs to the best of their ability without distraction. You can do various things to help manage noise levels in your call centre, and it is worth investing to do them to make a more comfortable working environment. Below you can see some options for your call centre to help control noise, which you may want to implement in your workspace.

Avoid Hard Floors

When there is a lot of noise in your office or call centre with people constantly on the telephone, you will want to avoid having hard flooring surfaces. Hard surfaces can reverberate sound and increase echo in a space, making it uncomfortable for employees. Instead, you will want to use a soft flooring material that can absorb sound and reduce the overall noise levels in your working environment. You can choose a quality carpet for your office which is comfortable for walking on, reduces echo, and can absorb sound when it is busy in your workplace.

Add Insulation To Your Walls

You can also think about adding insulation to the walls of your office, which can absorb sound and reduce noise levels. You can start by adding sound proof plasterboard to the walls that are suitable for this task, and there are various options available from quality manufacturers. Different brands of this material that you can consider using include:

  • British Gypsum
  • Knauf
  • Siniat
  • JCW
  • Fermacell

There are also other things you can do to help the acoustic plasterboard be more effective, such as how you decorate the call centre.

Additional Measures For Your Walls

You can do other things to help make the acoustic plasterboard work better and reduce noise levels in your call centre. You can start by using wallpaper for your walls instead of painting them and adding some artwork. Adding pieces of art, posters and other items to the walls stops the sound from reflecting as much, absorbs noises, and helps to make a more pleasant working environment for everyone.

Divide The Space

You can also help reduce noise levels in your office by dividing the area using office partitions that absorb sound. Just like your walls, you will not want a smooth and flat surface, and using office partitions with texture will be more effective at the job. Some partitions, such as drywall partitions, can also have additional acoustic insulation added to them, which is worthwhile considering for your call centre.

A Sound Absorbing Ceiling

You must also look at the ceiling in your office and installing a suspended ceiling and reducing the ceiling height can significantly affect sound and echo levels. You can also use acoustic ceiling tiles in the suspended ceiling to help absorb sound waves and create a more comfortable environment for your employees.

Follow the advice above, and you can help reduce the noise levels in your call centre, ensure your employees are comfortable and help to increase productivity levels.

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